preloader
Utech Storm

Effective Date: 05/01/2024
Last Updated:05/01/2024

At UtechStorm, accessible from www.utechstorm.com, safeguarding your privacy and ensuring the security of your personal information is one of our top priorities. This privacy policy document outlines the types of information that UtechStorm collects from users, how we collect and manage that information, how we use it, and the measures we take to protect your privacy.

1. Scope of the Privacy Policy

This Privacy Policy applies to all personal and non-personal data collected through our website, services, and any other interactions you may have with UtechStorm. By visiting and using our website, you agree to the practices outlined in this policy. If you do not agree with any part of this policy, you should discontinue the use of our services.

Please note that this policy only covers data collection and usage practices for UtechStorm and does not extend to third-party websites, services, or applications that may be linked from our platform.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services. The types of information we collect include personal information (data that can identify you personally) and non-personal information (data that cannot be used to identify you directly).

2.1 Personal Information

Personal information refers to any information that can be used to identify you as an individual. This may include, but is not limited to:

  • Full Name: Collected when you register for an account, make a purchase, or engage in communications with us.
  • Email Address: Used for communication, service updates, newsletters, and account-related notifications.
  • Phone Number: Used for customer service, urgent communication, or two-factor authentication (where applicable).
  • Payment Information: When you make a purchase, we collect payment details, such as credit card information, billing addresses, or other payment methods.
  • Company Information: If you are using our services on behalf of a company, we may collect relevant business details, including company name, address, and industry.
  • Username and Password: When you create an account on our website, we store your username and password to authenticate your access to our services.
  • Communication Records: Any messages or emails exchanged with us are stored, including customer support inquiries.

2.2 Non-Personal Information

Non-personal information refers to data that does not directly identify you as an individual. This may include:

  • IP Address: Used to identify the country or region from which you are accessing our website. This helps us optimize performance and detect fraudulent behavior.
  • Device Information: We collect details about the device you use to access our services, including device type, operating system, browser type, and screen resolution.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent on each page, clickstream data, and other interaction data.
  • Cookies and Tracking Data: Cookies, web beacons, and other tracking technologies help us analyze usage behavior, improve website functionality, and deliver relevant content.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, such as social media platforms, analytics services, or payment processors. This information helps us better understand your preferences and improve our services.

For example:

  • If you sign in to our services using social media credentials (like Google or LinkedIn), we may receive your name, email address, and profile information from that platform.
  • When using third-party payment processors, we may receive limited information about your transaction history or verification status.

3. How We Collect Information

The methods by which we collect information include:

3.1 Directly from You

We collect information directly from you when you interact with our website or services, such as when you:

  • Register an account
  • Complete a form (e.g., sign-up forms, support requests, or surveys)
  • Make a purchase or request a service
  • Subscribe to a newsletter
  • Communicate with us through email, phone, or live chat
  • Participate in promotional events or online discussions

3.2 Automatically

Certain data is collected automatically when you visit our website or use our services:

  • Cookies: Cookies are small files stored on your device that help us recognize your browser and remember certain information (such as login details and site preferences). You can choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features on our site.
  • Log Files: We automatically log your IP address, browser type, and other system information each time you visit our website. This data is used for system monitoring, debugging, and security purposes.
  • Web Beacons: Web beacons (or “pixel tags”) are small graphics embedded in emails or on webpages that allow us to track whether an email has been opened or a specific webpage has been viewed.

3.3 From Third Parties

We may receive information about you from third-party sources that work with us, including:

  • Social media platforms
  • Advertising networks
  • Analytics services
  • Public databases
  • Payment providers

In such cases, we ensure that these third parties have lawful grounds to share this data and that it is handled securely.

4. How We Use the Information

We use the information we collect for several purposes, all aimed at enhancing your experience and improving our services. These purposes include, but are not limited to:

4.1 To Provide and Improve Our Services

  • Account Management: We use your information to create and manage your account, allowing you to access our services and make transactions.
  • Service Delivery: Your information is used to fulfill requests for services, whether they involve consulting, software solutions, or other offerings.
  • Customization: We analyze your usage patterns to offer personalized content, such as tailored recommendations or customized features.
  • Customer Support: We access your personal details to provide effective customer service, including resolving technical issues or answering queries.

4.2 Communication

  • Transactional Communications: We use your email and phone number to send you transactional information, including order confirmations, invoices, and updates about changes to your account.
  • Marketing and Promotions: With your consent, we may send newsletters, promotional materials, or information about new products and services. You can opt-out of marketing communications at any time by following the unsubscribe instructions in each email.
  • Surveys and Feedback: Occasionally, we may ask you to provide feedback through surveys or questionnaires to help us improve our offerings.

4.3 Legal and Security Purposes

  • Compliance with Laws: We may use your information to comply with legal obligations, such as tax laws, fraud prevention, or responding to government inquiries.
  • Fraud Detection: Your information helps us detect and prevent fraud or unauthorized access to our services.
  • Security Monitoring: We use data to monitor and improve the security of our website, prevent data breaches, and ensure the integrity of our systems.

5. Sharing and Disclosure of Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

5.1 With Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting business, and providing services. These third parties include:

  • Payment Processors: To handle billing and payment transactions securely.
  • Cloud Hosting Providers: To store and manage our data and services.
  • Email Marketing Platforms: To manage and distribute newsletters and promotional emails.
  • Analytics Providers: To analyze website traffic and user behavior.

Each of these service providers is bound by confidentiality agreements and only allowed to use your information for the specific tasks they perform on our behalf.

5.2 Legal Requirements

We may disclose your personal information to third parties if required by law or in response to legal requests, such as subpoenas or court orders. This includes sharing information with:

  • Law enforcement agencies
  • Government bodies
  • Legal advisers

Such disclosures are made only to the extent necessary to comply with the law or protect our rights, safety, or the rights of others.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. If such a transfer occurs, we will ensure that your information remains protected and that the acquiring entity adheres to this Privacy Policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory obligations. Retention periods may vary depending on the nature of the information and the purposes for which it is processed.

For example:

  • Account Information: We retain your account information until you delete your account or request deletion.
  • Payment Information: We retain payment-related information for as long as required by tax laws or financial regulations.
  • Customer Support Records: We retain records of your communication with us to ensure the quality of our services and resolve future issues.

Once your data is no longer needed, we will securely delete or anonymize it.

7. Data Security

We take data security seriously and have implemented various technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our security measures include:

  • Encryption: Sensitive data, such as payment information, is encrypted during transmission using secure socket layer (SSL) technology.
  • Access Control: Only authorized personnel have access to your personal information, and they are required to adhere to strict confidentiality obligations.
  • Monitoring: We regularly monitor our systems for vulnerabilities, data breaches, and unauthorized access attempts.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. In the event of a data breach, we will notify affected users as required by applicable law.

8. Your Data Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights include:

8.1 Right to Access

You have the right to request access to the personal information we hold about you, including details about how your data is being used and with whom it has been shared.

8.2 Right to Rectification

If you believe that any of your personal information is inaccurate or incomplete, you have the right to request corrections or updates.

8.3 Right to Erasure

In certain circumstances, you have the right to request the deletion of your personal information. This is often referred to as the “right to be forgotten.” However, this right may be subject to certain legal exceptions (e.g., data we are required to keep for tax or legal purposes).

8.4 Right to Object

You have the right to object to the processing of your personal information under certain conditions, such as when the processing is based on legitimate interests or for direct marketing purposes.

8.5 Right to Data Portability

You may have the right to request the transfer of your personal information to another organization, where feasible. This applies to data you have provided to us and that we process based on your consent or a contract.

8.6 Right to Restrict Processing

You may have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to its use.

8.7 Right to Withdraw Consent

If we rely on your consent for the processing of your personal information, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the legality of any processing carried out before the withdrawal.

To exercise any of your rights, please contact us at contact@utechstorm.com. We may require you to verify your identity before fulfilling your request.

9. International Data Transfers

As UtechStorm is a global company, the information we collect may be transferred to, stored, or processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.

When transferring data internationally, we ensure that appropriate safeguards are in place to protect your personal information, such as:

  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules
  • U.S. Privacy Shield (for transfers to the United States, where applicable)

By using our services, you consent to the transfer of your information to countries outside of your country of residence as described in this Privacy Policy.

10. Cookies and Tracking Technologies

Cookies and similar tracking technologies play a critical role in the functionality and customization of our services. Below, we explain our cookie usage and how you can manage your preferences.

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are used to recognize your browser and store preferences, improve site performance, and offer relevant content and advertisements.

We use the following types of cookies:

  • Essential Cookies: These cookies are necessary for the website to function and cannot be turned off in our system.
  • Performance Cookies: These cookies allow us to count visits and traffic sources to measure and improve the performance of our site.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your login details and site preferences.
  • Targeting Cookies: These cookies track your browsing habits and allow us to show you targeted advertisements.

10.2 How We Use Cookies

We use cookies to:

  • Improve website performance
  • Personalize your experience
  • Save your preferences
  • Analyze how visitors use our website
  • Deliver targeted advertisements

10.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features on our site. Instructions for managing cookies can be found in your browser’s help section.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, or services that are not operated by UtechStorm. When you click on these links, you may be redirected to external websites that are governed by their own privacy policies. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing any personal information.

12. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you are under 13 years of age, please do not submit any personal information to us.

If we discover that a child under 13 has provided us with personal information, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at contact@utechstorm.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any updates or changes will be posted on this page with a new “Effective Date” at the top of the policy.

We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information. Your continued use of our services after any changes to this policy constitutes acceptance of those changes.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

UtechStorm
www.utechstorm.com
Email: contact@utechstorm.com
Phone:781-592-9858

Address: 1001 S MAIN Street STE 600,Kalispell,MT,59901,US